Google Play Account Deletion Compliant Effective: October 1, 2026 Processed within 30 Days

Account & Data Deletion Policy

Vision Study Centre ("VSC") empowers all students, educators, and users with the fundamental right to permanently remove their accounts, mock test histories, scores, and personal records.

Direct Helpdesk
Data Privacy Team
signout.dev@gmail.com

1. Purpose & Regulatory Compliance

This dedicated policy page satisfies the requirements of the Google Play Store User Data & Account Deletion Policy. Any user who has created an account in the Vision Study Centre Android application is entitled to request the complete deletion of their account credentials and all associated educational and personal records.

Your Data, Your Control: We believe in transparent, student-first privacy practices. You do not need to provide any justification when requesting deletion, and the process is entirely free of charge.

2. Scope of Data Deletion & Retention

When an account deletion request is verified and executed, our database systems process your data according to the following strict classifications:

Permanently Deleted Within 30 Days
  • Personal Identifiers: Full Name, Mobile / WhatsApp Number, Email Address, and Roll Number.
  • Security Credentials: Hashed passwords, salt keys, and active device JWT login tokens.
  • Academic Records: Online mock exam submissions, test answers, recorded marks, rankings, and analytical reports.
  • Classroom Activity: Doubt inquiries submitted to teachers, student discussion logs, and batch enrollment tags.
  • Device Information: Push notification registration tokens and diagnostic crash records associated with the user ID.
Limited Statutory Exceptions (Retained)
  • Financial / Fee Audit Records: Official tuition fee receipt numbers, GST payment invoices, and transaction references strictly as mandated by educational and tax accounting laws for statutory audit periods.
  • Aggregated Anonymous Data: De-identified high-level statistics (e.g., overall institute test pass ratios) which contain zero personal identifiers.
  • Fraud & Legal Protection: Logs strictly necessary to resolve active legal disputes or respond to law enforcement directives.
Actionable Guide

3. How to Request Account Deletion

You can delete your account using either the In-App Self-Service feature or via Direct Support Request if you no longer have the app installed:

A
Method 1: Direct In-App Deletion (Instant & Automated)

If you have the Vision Study Centre app installed on your Android device:

  1. Launch the Vision Study Centre application.
  2. Sign in using your student or faculty login credentials.
  3. Tap the Profile / Menu icon in the bottom navigation bar.
  4. Select Settings > Account Security & Privacy.
  5. Tap on the red button labeled "Request Account Deletion".
  6. Review the warning details and tap "Confirm & Delete".
Your session will be immediately logged out, your account will be deactivated instantly, and all underlying records will be purged from our cloud database within 30 days.
B
Method 2: Email Request to Student Helpdesk

If you have uninstalled the app or lost access to your device, send an email from your registered email address:

To: signout.dev@gmail.com
Subject: Account and Data Deletion Request - [Your Full Name]
Dear Vision Study Centre Support Team,

I request the permanent deletion of my student account and all corresponding academic data from the Vision Study Centre platform.

- Registered Full Name: [Insert Name]
- Student Roll Number / ID: [Insert Roll No]
- Registered Email: [Insert Email]

Please confirm once the deletion request has been processed.
Open Pre-Filled Email Client

Submit Deletion Request Online

Fill out this verification form. Once submitted, our Grievance & Data Protection Officer will verify your student identity and schedule your account for permanent purging within 30 days.

4. Timeline & Data Deletion SLA

48h
Acknowledgement

Our support desk validates student identity and acknowledges your formal deletion request.

Instant
Account Deactivation

All active login tokens are revoked; unauthorized access to your account is permanently blocked.

≤ 30 Days
Complete Data Purge

Permanent, irreversible deletion of database documents, test sheets, and cache logs.

5. Frequently Asked Questions (FAQ)

No. Account deletion is permanent and irreversible. Once the 30-day purge cycle finishes, test responses, ranking percentiles, and mentorship progress cannot be recovered under any circumstance. We advise downloading your report cards beforehand.

No. Deleting your mobile app account merely deletes your digital learning records and app credentials. Physical classroom enrollment, offline coaching terms, and tuition fees are governed separately by the official admission prospectus of Vision Study Centre.

Yes. In compliance with COPPA and minor educational data protection norms, parents or legal guardians who enrolled the student can request account closure by emailing signout.dev@gmail.com with the student's Roll Number and verification proof.

Applicable national and state accounting statutes require educational institutes to maintain historical ledger transaction references and payment receipt logs for prescribed legal periods. These records are archived securely in restricted accounting databases and will never be used for digital tracking or marketing.

6. Grievance Redressal & Data Protection Officer

For unresolved data deletion concerns or escalation, please direct your correspondence to our appointed Data Protection Officer:

Vision Study Centre (VSC)
Attn: Grievance Redressal & Privacy Officer
Official Student Learning & Academic Examination Portal.
Official Contact & Support Email:
signout.dev@gmail.com
For account deletion inquiries, grievances, and identity verification.